Returns

Hay Anchor
contact@hayanchor.com
11481 County Road 370
Sterling, CO  80751  USA

Return Policy

If you purchase a Hay Anchor from hayanchor.com and are not satisfied with your purchase for any reason, please contact us at contact@hayanchor.com or write to the above address, and we will attempt to rectify the problem. Unfortunately, we can only provide full refunds in the event that the product you receive is damaged to the extent that it can no longer function for its intended purpose.

Warranty

Hay Anchors come with a 3 year unconditional replacement warranty. We will replace the Hay Anchor if it is damaged within 3 years from the date of purchase, when the product is used in accordance with manufacturer’s recommendations.

Manufacturer’s Recommendations:

  • For best results place Hay Anchors into bale ends, so the threads cross multiple flakes
  • Do not try to do any maintenance on the Hay Anchors, none is needed
  • Do not try to modify the anchors in any way (this includes removing parts, drilling into the anchor, or any other modification made to the anchor after they leave the warehouse)
  • We do not recommend allowing Hay Anchors to come into contact with any type of liquid besides water, as some liquids have corrosive natures
  • Hay Anchors that are used for any purpose other than securing tarps over hay are voided from the warranty (this includes but is not limited to: tying animal leads, using anchors to pull objects, allowing dogs to chew on anchors, destroying anchor by running over it, etc)

Privacy Policy

Hay Anchor
contact@hayanchor.com
11481 County Road 370Sterling, CO  80751  USA
We never sell or rent your personal information to any third parties under any circumstances. 

What Personal Information We Collect

As set forth in more detail below, Cedar Industries, Inc. (“hayanchor.com”) collects personal information that you provide when using the Hayanchor.com website (“Site”). This information includes your first and last name and email address in the event that you email us at contact@hayanchor.com. In the event that you make a purchase, we will redirect visitors to a secure server, and will notify visitors through a screen on our site.
We may ask you to confirm your personal information when you contact our Customer Service department. This will allow us to protect your confidentiality by verifying your identity.

Purchase Information

When you make a purchase from Hayanchor.com, we collect your name, email and payment method information, such as credit card information. We collect this information in order to bill you for your purchase and so that in case of a problem, we can contact you via email to rectify the issue. We also collect information that allows us to ship your order. This includes the name, address and phone number of the intended recipient(s).

Contacting Hay Anchor

We will use your email address, or phone number in some instances, to respond to your questions, suggestions and/or requests for assistance in using this Site.

How We Use Your Personal Information

Information we collect on Hayanchor.com may be used to enhance your shopping experience in the following ways:
  • Deliver merchandise and services that you purchase online
  • Prevent fraud and bill you for your purchases
  • Confirm your orders
  • Respond to your customer service inquiries or requests
  • Comply with valid legal procedures, requirements, regulations or statutes

When and With Whom We Share Your Personal Information

We never sell or rent your personal information to any third parties under any circumstances. We will share personal customer information and/or purchase history only with our agents, representatives, service providers and contractors for limited purposes, including but not limited to, fulfilling customer orders; offering certain products and services in connection with this Site; communicating to customers; providing customer service; enhancing and improving customers’ shopping experience; preventing fraud; and completing payment method processing. Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required to prevent harm or injury (such as product recalls, fraud, claims or other liability), or to comply with valid legal processes (subpoenas, warrants) as required by law.

How You Can Control the Use of Your Personal Information

You can modify or delete your personal information anytime. Simply send us an email at contact@hayanchor.com

How We Protect the Security of Your Personal Information

The security of your personal information is very important to us. In our efforts to protect your online transactions, we have partnered with two secure shopping cart services. When you click purchase on the hayanchor.com site, you will be redirected to PayPal.  On this site we have created a shopping cart, which allows you to make purchases using their secure technology. Your sensitive financial information is never downloaded off of their site onto our computers. The billing address provided will be transferred to the shipping carrier in order to ship your purchase.

Cookies and Other Computer Information

When you visit http://hayanchor.webs.com/apps/webstore/stores/view_cart, you will be assigned a permanent “cookie” (a small text file) to be stored on your computer’s hard drive. The purpose of this cookie is to identify you when you visit the Site so that we can enhance and customize your online shopping experience. You can choose to browse on http://hayanchor.webs.com/apps/webstore/stores/view_cart without cookies. However, without these identifier files you will not be able to complete a purchase or take advantage of certain features of the Site. These features include storing your shopping cart for later use and providing a more personalized shopping experience. Each browser is different, so check your browser’s “Help” menu to learn how to change your cookie preferences.

More About Your Privacy

We realize that making purchases at Hayanchor.com, or any other web site, requires trust on your part. We value your trust very highly, and pledge to you, our customer, that we will work to protect the security and privacy of any personal information you provide to us and that your personal information will only be used as set forth in this Policy. This includes your name, address, phone number, email address, and credit card or checking account information, in addition to any other personal information that can be linked to you, personally. We believe that you have a right to know, before shopping at Hayanchor.com or at any other time, exactly what information we might collect from you, why we collect it and how we use it. We do not and will not sell or rent your personal information to anyone. You have the right to control your personal information as you see fit. Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, financial information (e.g., credit card account information) that we maintain about them, unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, communications that the consumer/visitor has directed to our site (e.g., e-mails, customer inquiries), contact information (e.g., name, address, phone number) that we maintain about them. Consumers can access this information by e-mailing us at the above address, or writing to us at the above address. Consumers can also have this information corrected by sending us an e-mail at the above address, or writing to us at the above address.
This Privacy Policy applies only to activities conducted and personal information collected on this Site. Other websites may have their own policies regarding privacy and security.How can I contact you with questions about my privacy? If you have questions or comments about this privacy policy, please contact us in any of the following ways:
By Email: contact@hayanchor.com
By Mail: Hay Anchor, 11481 County Road 370, Sterling, CO 80751

Changes to the Hayanchor.com Privacy Policy

This Privacy Policy was last updated on May 30, 2014. Please check our Privacy Policy periodically for changes.

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